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Breaking Bad News Training Videos: 2 of 3 – Patients’ Perspective

Watch today’s video to learn

1. About the crucial points to consider while breaking bad news.

2.About the experiences of patients when receiving bad news.

3. The various views on breaking bad news.

4. Advice on best practice to follow.


Click Here – Breaking Bad News Training Videos : Part 1-of-3 – Nurses’ Perspective

Click Here – Breaking Bad News Training Videos : Part 3-of-3 – SPIKES Technique



Video with Patients’ Perspective



Dealing with relatives – By Dr Mahibur Rahman

I admire and respect Dr Rahman for his dedication towards GP Teachings and his students.

I am proud to say that I am one of his students at emedica.

In fact, he is one of the inspirations for me to commence our CSA SmartGroup.

Click Here to read!


 Get the full transcript below.

Click Here – Breaking Bad News Training Videos : Part 1-of-3 – Nurses’ Perspective

Click Here – Breaking Bad News Training Videos : Part 3-of-3 – SPIKES Technique


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Transcript –  Consultation Skills Tips 


Breaking Bad News, Part-2 , Patients’ Views

Let us see some of Patients’ views on breaking bad news.

Hi, thank you for joining me.

I am Hema, a family physician in UK and the founder of where we help General Practice registrars to pass their exams with flying colours.

Please watch the video below first to understand the various views on breaking bad news.

In that video, medical professionals discuss important points to consider when delivering bad news and patients are interviewed about their experiences.

Bad news is generally defined as any information which significantly changes an individual’s perspective of the future.

It’s not just about the diagnosis, it might be a change in treatment or the fact that a patient is being moved to another ward.

How a patient rates the news might be different to the way you see it yourself.

During the film, patient Julia Francis explains how she would have liked more information when she was worried about what was wrong with her.

She also highlights the importance of a quick return visit so that patients have a bit of time to digest bad news.

It’s critical for us to have as much information as possible, that way patients can get a better explanation than an unsatisfactory “I don’t know”.

Find out what the patients actually know or understand as that gives an insight into their comprehension.

Susan Chatterton, a critical care outreach worker, has been on the receiving end.

She emphasises how a confident manner is appreciated and stresses that uncomfortable situations should be tackled head on, rather than ignored.

Offering patients comfort, help and maintaining eye contact is key.

One of the most important factors is to be aware of yourself in terms of how you appear to the other person and how you feel.

It is painful and challenging.

It does require you to empathise and it can be difficult, but how you come across is critical.

One of the patients, Mr Salmon helps explain the significance of a competent delivery style.

Being discreet, open to questions and pleasant is crucial here.

Elicit as many responses as possible to understand the person’s feelings.

Open-ended questions are useful and it’s always helpful to talk about feelings.

The news is usually broken by a doctor but it’s essential that nurses are there to support and hear what information is being given so they are aware of what the patient is being told.

Patients can distort what is being said because they are trying to make sense of it.

And bear in mind that the period of time after people have been given bad news will become really special for them, so make sure they are aware of this.

Do you have any concerns or questions?

Share it on our Facebook group.

If you would like to receive a free training video series, enter your details below.

I will send them straight away.

You are an amazing doctor.

Let me help you pass your final CSA hurdle.

Let’s do it!

Here’s to your success.

Dr. Hema




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